Parents of children starting at our setting are required to give us the following details before the child starts with us:

  • Home address and phone number
  • Place of work and contact details if appropriate
  • Mobile phone numbers if available
  • Names and contact details of adults authorised to collect the child in the absence of the parent.
  • A password
  • Information about who has parental responsibility

If a child is not collected at the end of the session the following procedure will be followed:

  • The Collection by another person is checked for any information about changes to normal collection routines.
  • If no information is available, parents/carers are phoned at home or work.
  • If this is unsuccessful, the given emergency contact details are used for other authorised adults. These details are on the child’s Registration Form.
  • All reasonable attempts are made to contact the parents or nominated carers.
  • The child will not be allowed to leave the premises with anyone other than the authorised named adults.
  • If no one comes to collect the child within one hour, and no one can be contacted, the following applies.
  • We contact our Local Authority SPA Department on 020 8891 7969.
  • The child remains at our setting until they are collected by an authorised person.
  • SPA will aim to find the parent or relative but if they are unable to do so the child will be admitted into the care of Richmond Local Authority.
  • OFSTED will be informed.
  • Under no circumstances will a team member go looking for parents nor will they take the child home with them.
  • A full report of the incident will be written and kept with the child’s record and in the Incident File.
  • Depending on the circumstances we do reserve the right to charge parents for extra time worked by our team members.